Our Care Process

When you arrange a care package, we follow the process illustrated below to ensure you receive an adequate service that is tailored to your expectations.

See each step for further information and learn how we deliver our service:

Step One – Initial Contact

Our care team receives your enquiry. We will contact you back to discuss your requirements. We will also happily provide information on our services and outline the costs.

Step Two – Home Visit

We will arrange a home visit from a manager or care co-ordinator to further assess your situation and discuss our services/needs. At this point, we will also leave a care service user guide full of information.

Step Three – Confirmation

Upon confirmation that you are interested in a care service plan from us, we will arrange a second visit from the manager. This will involve a full care assessment and we may schedule a starting date.

Step Four – Reviews

At this stage, we deliver a full “plan of care” document with all the information expected. We will also finalise every detail, making sure you and your family are totally happy.

Step Five – Service Delivery

Your service plan is now set and has been scheduled to start shortly. The manager will return and introduce the regular carer for your plan as well as conduct a final check before the service commences.

Step Six – Monthly Monitoring

Your service plan will be under constant review and monitored closely to ensure we make any changes required. We will always be in touch and further visits from the manager or care co-ordinator can be set up.